Frequently Asked Questions

Tell us about Eidzy and it's mission

At Eidzy, we are passionate and committed to help you make positive change in your lifestyle choices. Our goal is to prioritize the planet and our future in it when sourcing and selling products that are made with mindfulness of sustainability. Eidzy is a small drop in the ocean but together we are a giant ocean to protect our planet and people from catastrophic environmental consequences. With every sustainable and ethical product purchase at Eidzy you are contributing to reduce greenhouse gas emission, protect forests, oceans and land. We are committed to sourcing and selling products that are made with natural, organic and recycled material and sustainable way. We are proud to promote ethical, handmade and social businesses.

Eidzy team works closely to make sure all our products and packaging is sustainable, health and earth friendly. We understand we can’t guarantee that all products are made 100% sustainable way as it is a very complicated system to follow but we do our best to do it right. We contribute a percentage from every purchase to environmental and social causes as part of our ongoing support for better Earth. 

How do you decide what products are sold on Eidzy?

Beside our social and environmental contributions, eco-friendly packaging and sustainable office our dedicated team research ingredients and material used to manufacture products sustain and give back to earth. We research and interview our manufacturers and suppliers to clarify they support sustainable and ethical practice when making awesome and innovative products.   

Shipping policy

We offer free standard shipping, within Canada and U.S, on orders with a total over $75 after all coupons, promotions and/or discounts have been applied and will be shipped as fast as within  24 hours from your order date. 

We currently ship within Canada and U.S. and some international locations. We are continuously working to add more locations. 

Approximate Shipping Times for the following regions are as follows:

Canada: 3-10 business days 
United States: 7-10 business days 
International: 10 - 30 business days 

Some products are shipped from overseas can take 15-30 days.

Returns and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question here.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on some sale items or gift cards. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Some of our products are shipped from USA and other overseas countries, there may be customs duties charges on some items. Buyers/customers are fully responsible to pay for all customs duties. 


Phone: +1 403 273 9058